Your opinions on
Frederique helped me get a decent interest rate, so I appreciate that (5/5).
However, my overall experience was very unpleasant. The dealership constantly tries to increase the price with add-ons. They also failed to disclose that the vehicle had been in an accident.
They lied & told me that if I didn’t take the extended warranty, my financing interest rate would increase, which is misleading and felt like a pressure tactic to force me into buying extra products. When I tried to remove the warranty, they became very pushy and pressured me heavily (avoid Mélanie).
There were also very questionable number manipulations during the process. I made a $500 refundable deposit, and they kept it.
Customer service was also lacking & the vehicle was delivered with an almost empty gas tank and only one key, no spare.
Overall, the dealership seems much more focused on money than on customer experience.
Do yourself a favor and avoid dealing with this dealership
Got an amazing service by Melanie and Alexis thank you. They were very friendly, helpful and professional. I highly recommend you buying a vehicle at their dealership!!
I had to travel far east of the Island but definitively worth it and easy highway at early hours. They had already made me estimate pricing by phone involving 2 parts on the motor. "oil pan" and "oil cooler". They were honest enough to charge me a bit less at the end which corresponded to their choice of clock time instead. Excellent reception whom was already outside having a coffee at 7 AM(before opening) already pointing me where to park. So COOL
This business only cared about their own profits and showed no respect for the customer. When I made the deposit, I clearly asked whether they would return it via bank transfer if we decided not to proceed and didn’t come in person. They said yes, but later forced us to drive two hours to pick it up ourselves.
I had a very disappointing experience. I asked the staff member three times if I could get my deposit refunded over the phone without going there in person, and each time he said yes. But when I called two days later to request the refund, they suddenly told me I had to come in person. I ended up having to drive two hours to the dealership — while I was sick — just to get my money back. And when I was there, the staff did not really care about us and why we’re there!
